When booking an appointment by ‘phone you will be asked if it is urgent for today and if not is there a specific clinician you would like to speak to. Please do help our reception team by providing as much information as possible. All information is confidential but they have strict criteria as to what can be booked into various appointments and so they want to make sure that you are seen by the right person in the right place at the right time.

Most appointments will start with a phone call and then together it can be decided if investigations are needed prior to ongoing care or a face to face appointment is more appropriate. This can be booked the same day if needed and allows for more convenient timings for you and the clinician.

Routine appointments are available 4 to 6 weeks in advance, with some being pre-bookable online and some via the reception team. New routine appointments are released daily to allow for regular availability. However if there are no appointments available or either you or the reception team are unsure whether you need to be seen, then this can be discussed with the on-the-day duty clinician.

Please be aware that if you are a registered patient telephoning your GP from outside the UK, they may not be able to offer you medical advice. The GP will do everything possible to support you but legally may not be able to give advice. This can be discussed with you at the time.

Home Visiting

If you are housebound one of our specially trained Emergency Care Practitioners (ECPs) can come out and see you. These clinicians are site based and so work within their site teams to maintain continuity. However, at times they may cross-cover, but they will always discuss with the local team should there be any
ongoing care or information needed.

The home visiting service is from 8.00 am to 6.00 pm Monday to Friday. Visits may be for urgent care or to provide management, investigations or ongoing care to our housebound / care
home patients with Long Term Medical Conditions (LTMC).

Palliative Care

As a palliative patient, your medical notes will clearly be marked so that you are managed urgently. If patients or designated family members contact the surgery we will always aim for continuity with your regular clinician. If this is not possible then the Duty Clinician will manage the urgent care and then let your usual clinician know.

Enhanced Access

If  you are unable to speak to a clinician during your working day, we do offer pre-bookable evening and weekend appointments. Please see the “Contact Us” section or one of our receptionists will be happy to help.

All enhanced access surgeries are for pre-booked appointments only. There is no duty doctor and no facility to see emergencies during these sessions.

The out-of-hours service provides an emergency service outside our normal working hours.