Online Access

If you are registered with us but not currently signed up for online access, we recommend that you consider doing so. Online access is the easiest way to manage your health care needs, including ordering your repeat prescriptions, viewing test results and accessing your medical notes. If you have a mobile phone or tablet you can download the NHS App (see below) or if you would like to manage your healthcare needs via your laptop or PC, you can access SystmOnline here.

Online services may help you to manage your medical conditions. If you decide not to join or wish to withdraw this is your choice and the practice staff will continue to treat you in the same way as before. This decision will not affect the quality of your care.

You will be given your own login details, so you will need to think of a password that is unique to you. This will ensure that only you are able to access your record unless you choose to share your details with a family member or carer.

We have the right to remove online access to services for anyone that doesn’t use them responsibly.

It is your responsibility to keep your login details and password safe and secure. If you know or suspect that your record has been accessed by someone without your permission, you should change your password immediately. If you cannot do this for any reason, we recommend that you contact us so that we can remove online access until you are able to reset your password.

Things to consider

Before you apply for online access to your medical records there are some things to consider. Although the chances of any of the below happening is very small, you will be asked that you have read and understood the following before you are given login details.

Forgotten history

There may be something you have forgotten about in your medical records that you might find upsetting.

Abnormal results or bad news

If you GP has given you access to test results / letters you may see something that you find upsetting. This may occur before you have spoken to your doctor or while the surgery is closed and you cannot contact them.

Choosing to share your information with someone

It is up to you whether or not you share your information with others, perhaps family members or carers. It is your choice, but also your responsibility to keep the information safe and secure.

Coercion

If you think you may have been pressured into revealing details from your patient record to someone against your will, it is best that you do not register for access at this time.

Misunderstood information

Your medical record is designed to be used by clinical professionals to ensure that you receive the best possible care. Some of the information within your medical record may be highly technical, written by specialists and not easily understood. If you require further clarification please do not hesitate to contact us for clearer explanation.

Information about someone else

If you spot something in your record that is not about you or notice any other errors, please log out of the system immediately and contact the practice as soon as possible.

The NHS, in conjunction with The Chartered Institute for IT, have produced a helpful leaflet about how to keep your healthcare records safe and secure. Click here for further information.

PRESCRIPTIONS ONLINE

Order repeat prescriptions from this website. Please contact reception to get your log-in number.

Order repeat prescription

TREATMENTS AND CONDITIONS

A comprehensive directory of conditions and treatments which will help you get the best from your NHS.

NHS choices information