Patient information & confidentiality

General Data Protection Regulation
Privacy Notice for Granta Medical Practices

This practice keeps medical records confidential and complies with the General Data Protection Regulation and UK data protection legislation.
We hold your medical record so that we can provide you with safe care and treatment.
We will also use your information so that this practice can check and review the quality of the care we provide. This helps us to improve our services to you.
We will share relevant information from your medical record with other health or social care staff organisations when they provide you with care. For example, your GP will share information when they refer you to a specialist in a hospital, or your GP will send details about your prescription to your chosen pharmacy.
We use a medical record system called SystmOne. Other health and social care organisations, for example GP Out of Hours services and community services, who also use this system may have the ability to view your GP medical record when they are providing care to you. You may be asked if you are happy for your record to be viewed, or in some circumstances you may be sent a verification code to allow services caring for you to view your record. You can choose not to allow other organisations to be able to view your GP medical record.
Healthcare staff working in A&E and out of hours care may also have access to your information. For example, it is important that staff who are treating you in an emergency know if you have any allergic reactions. This information may be obtained from your Summary Care Record or from SystmOne. For more information go here.
You have the right to request to have any mistakes in your medical record corrected.

Other important information about how your information is used to provide you with healthcare >>

Access to medical records

The practice is registered and complies with the Data Protection Act 2018. Any request for access to notes by a patient, patient’s representative or outside body will be dealt with in accordance with the Act. Please contact the practice for further information.

Patient confidentiality

All staff sign the Confidentiality Agreement contract. We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible care.

This information may be used for management and audit purposes. However, it is usually only available to, and used by, those involved in your care. You have the right to know what information we hold about you. If you would like to see your records please contact the Practice.

GMS / PMS 2015-16 Contractual Requirement for Patient Online Service

Granta Medical Practices offer the facility for patients to view online, export or print detailed coded information held in their own records as soon as our Clinical System Provider (SystmOne) provide this facility. The functionality for detailed record access to coded data has now been released.

This practice currently offers the facility for patients:

to book, view, amend, cancel and print appointments online
to order online, view and print a list of their repeat prescriptions for drugs, medicines or appliances
to view online, export or print summary information from their record, relating to medications, allergies, adverse reactions and any other items agreed between the practice and individual patient
to view detailed coded record including blood results, xray results and coded data

Our practice is research active

All NHS organisations are expected to participate and support health and care research.

Conducting high-quality clinical research helps us to keep improving NHS care by finding out which treatments work best.

If you are asked about taking part in research, usually someone in the care team looking after you will contact you. People in your care team may look at your health records to check whether you are suitable to take part in a research study, before asking you whether you are interested or sending you a letter on behalf of the researcher.

For more information about how your information may be used in research and your rights please visit this website.

PRESCRIPTIONS ONLINE

Order repeat prescriptions from this website. Please contact reception to get your log-in number.

Order repeat prescription

TREATMENTS AND CONDITIONS

A comprehensive directory of conditions and treatments which will help you get the best from your NHS.

NHS choices information